Stripe Metric
Payments
Dispute Resolution Rate = (Disputes Won / Total Disputes) × 100
Dispute resolution rate measures the percentage of chargebacks and disputes that are resolved in your favour after evidence submission. It reflects the effectiveness of your dispute management process.
Full guide: definition, formula, and benchmarksStripePaymentsDispute Resolution Rate
Dispute resolution rate measures the percentage of chargebacks and disputes that are resolved in your favour after evidence submission. It reflects the effectiveness of your dispute management process.
How to calculate dispute resolution rate
Why dispute resolution rate matters for Stripe users
Winning disputes recovers revenue and sends positive signals to card networks about your business legitimacy. A low win rate may indicate inadequate evidence collection or genuinely problematic transactions.
Stripe users can analyse resolution rates by dispute reason code to improve evidence templates and identify root causes that should be addressed upstream.
Understand and act on dispute resolution rate with KPI Tree
Sync Stripe dispute outcome data to your warehouse and track resolution rates in KPI Tree. Place it in a risk tree alongside chargeback rate and fraud detection.
Assign risk operations ownership and set alerts when win rates drop, prompting review of evidence quality and dispute response timeliness.
Get started with your Stripe data
MCPPull metrics from Stripe directly through the Model Context Protocol.
Connect your existing warehouse where Stripe data already lands.
Our professional services team can build you turn-key AI foundations in a matter of weeks. Data warehouse on Snowflake/BigQuery, ELT with Fivetran, all modelled in dbt with a semantic layer.
Related Stripe metrics
Chargeback Rate
PaymentsMetric Definition
Chargeback Rate = (Chargebacks / Total Transactions) × 100
Chargeback rate is the percentage of transactions that result in a customer-initiated dispute with their card issuer. Keeping this rate below card network thresholds is essential to maintaining processing privileges.
Fraud Detection Rate
PaymentsMetric Definition
Fraud Detection Rate = (Blocked Fraudulent Transactions / Total Fraudulent Attempts) × 100
Fraud detection rate measures the percentage of fraudulent transactions correctly identified and blocked before processing. It reflects the effectiveness of fraud prevention rules and machine learning models.
Refund Rate
PaymentsMetric Definition
Refund Rate = (Refunded Transactions / Total Transactions) × 100
Refund rate is the percentage of transactions that are refunded, either fully or partially. It indicates customer satisfaction issues, product problems, or policy-related returns.
Net Revenue
PaymentsMetric Definition
Net Revenue = Gross Payment Volume - Fees - Refunds - Chargebacks
Net revenue is the total payment volume minus Stripe processing fees, refunds, chargebacks, and other deductions. It represents the actual revenue retained from payment processing activity.
Explore dispute resolution rate across integrations
All Stripe metrics
Average Revenue Per TransactionCharge Success RateChargeback RateCustomer Lifetime ValueFailed Payment Recovery RateFraud Detection RateGross Payment VolumeMonthly Recurring RevenueNet RevenuePayment Method DistributionPayout Timing AnalysisRecurring vs One-Time RevenueRefund RateRevenue by CurrencyRevenue by ProductRevenue Growth RateRevenue Per CustomerSubscription Churn RateSubscription Growth RateSubscription Upgrade RateTransaction Fee AnalysisTransfer Volume AnalysisTrial Conversion RateVolume by Payment MethodCard Decline RateCohort Revenue AnalysisCustomer Acquisition CostDispute RateGross Profit MarginRepeat Customer RateEmpower your team to understand and act on Stripe data
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