Monday.comWork ManagementUser Engagement Score
User Engagement Score quantifies how actively individuals engage with Monday by combining signals such as login frequency, board interactions, update creation, status changes, and feature utilisation into a normalised score.
Monday.com metric
User Engagement Score quantifies how actively individuals engage with Monday by combining signals such as login frequency, board interactions, update creation, status changes, and feature utilisation into a normalised score.
Full guide: definition, formula, and benchmarksWhy User Engagement Score matters for Monday.com users
Platform adoption is only successful when users actively engage with the tool. Low engagement scores may indicate inadequate training, poor workflow fit, or resistance to change. Understanding engagement at the individual level enables targeted support.
For Monday administrators, engagement scores identify power users who can champion adoption and struggling users who need additional support. It helps justify continued platform investment by demonstrating active utilisation.
Driver
Conversion rate
Outcome · 58% contribution
Revenue
Understand and act on User Engagement Score with KPI Tree
KPI Tree computes engagement scores from Monday activity data in your warehouse. Place this in your platform adoption tree alongside dashboard utilisation and workspace performance metrics.
Assign RACI ownership to workspace administrators for adoption goals. Set alerts when engagement scores drop for key user groups.
Get started with your Monday.com data
MCPPull metrics from Monday.com directly through the Model Context Protocol.
Connect your existing warehouse where Monday.com data already lands.
Our professional services team can build you turn-key AI foundations in a matter of weeks. Data warehouse on Snowflake/BigQuery, ELT with Fivetran, all modelled in dbt with a semantic layer.
Related Monday.com metrics Ready to add to your trees.
Dashboard Utilisation Rate
Work ManagementDashboard Utilisation Rate measures how frequently Monday dashboards are accessed, which widgets are viewed, and which team members engage with reporting views. It evaluates whether the investment in creating dashboards is producing corresponding value through active use.
View metricUpdate Frequency Rate
Work ManagementUpdate Frequency Rate = Total Updates / Active Items / Time Period
Update Frequency Rate tracks how often items on Monday boards receive updates, comments, and status changes. It measures the cadence of communication and progress reporting across teams and projects.
View metricBoard Activity Analysis
Work ManagementBoard Activity Analysis tracks the volume and patterns of activity across Monday boards, including item updates, status changes, comments, and file uploads. It identifies which boards are actively used and which have become dormant or underutilised.
View metricWorkspace Performance Comparison
Work ManagementWorkspace Performance Comparison benchmarks key performance metrics across different Monday workspaces within an organisation. It normalises for team size and work type to enable fair comparisons and identify top-performing workspaces whose practices can be shared.
View metricExplore User Engagement Score across integrations
All Monday.com metrics
Board Activity AnalysisBoard Completion VelocityBottleneck IdentificationBurndown AnalysisCollaboration Network AnalysisColumn Status DistributionCross-Board DependenciesDashboard Utilisation RateItem Creation RateOverdue Item RatePriority Distribution AnalysisProject Risk AssessmentProject Status Trend AnalysisProject Timeline AdherenceProject VelocityResource Utilisation RateSprint Performance MetricsSubitem Completion RatioTag Usage AnalysisTask Completion RateTeam Productivity TrendsTeam Workload DistributionUpdate Frequency RateWorkspace Performance ComparisonEmpower your team to understand and act on Monday.com data
Map what drives your metrics, measure progress at any grain, prove what works statistically, and deliver personalised action plans to every team member.
