Chargebee Metric
Subscription Billing
NRR = ((Start MRR + Expansion - Contraction - Churn) / Start MRR) × 100
Net revenue retention (NRR) measures the percentage of recurring revenue retained from existing customers, including expansions, contractions, and churn. An NRR above 100% means existing customers generate more revenue than they did a year ago.
Full guide: definition, formula, and benchmarksChargebeeSubscription BillingNet Revenue Retention
Net revenue retention (NRR) measures the percentage of recurring revenue retained from existing customers, including expansions, contractions, and churn. An NRR above 100% means existing customers generate more revenue than they did a year ago.
How to calculate net revenue retention
Why net revenue retention matters for Chargebee users
NRR above 100% means your business can grow even without new customers, which is the hallmark of strong product-market fit and effective account management. Investors regard NRR as one of the most important SaaS metrics.
Chargebee users can segment NRR by plan tier and cohort to understand where expansion is happening and where contraction needs attention.
Understand and act on net revenue retention with KPI Tree
Use Chargebee MRR movement data in your warehouse to compute NRR in KPI Tree. Build a metric tree that shows the relationship between expansion, contraction, and churn contributions.
Assign customer success and account management ownership, with alerts when NRR drops below your target benchmark.
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Related Chargebee metrics
Revenue Churn Rate
Subscription BillingMetric Definition
Revenue Churn Rate = (Churned MRR / Start-of-Period MRR) × 100
Revenue churn rate (also called MRR churn rate) is the percentage of recurring revenue lost from cancellations and downgrades in a given period. It captures the monetary impact of attrition, which can differ significantly from customer churn rate.
Monthly Recurring Revenue
Subscription BillingMetric Definition
MRR = Sum of (Active Subscription Monthly Value)
Monthly recurring revenue (MRR) is the normalised monthly value of all active subscriptions. It aggregates annual, quarterly, and monthly plans into a single monthly figure for consistent period-over-period comparison.
Plan Upgrade Rate
Subscription BillingMetric Definition
Plan Upgrade Rate = (Upgrades in Period / Active Subscribers at Start) × 100
Plan upgrade rate measures the percentage of subscribers who move to a higher-value plan within a given period. It is a key indicator of product value realisation and expansion revenue potential.
Customer Churn Rate
Subscription BillingMetric Definition
Customer Churn Rate = (Churned Customers / Start-of-Period Customers) × 100
Customer churn rate is the percentage of subscribers who cancel their subscriptions within a given period. It is the inverse of retention and one of the most critical health indicators for any subscription business.
Explore net revenue retention across integrations
All Chargebee metrics
Add-on Revenue AnalysisAnnual Recurring RevenueAverage Revenue Per UserCAC Payback PeriodCohort Retention AnalysisCoupon Redemption RateCredit Note Impact AnalysisCustomer Churn RateCustomer Lifetime ValueCustomer Segmentation AnalysisDays Sales OutstandingDunning Campaign EffectivenessFailed Payment RateGeographic Revenue DistributionInvoice Collection RateMonthly Recurring RevenuePayment Method AnalysisPlan Performance AnalysisPlan Upgrade RateRevenue Churn RateRevenue Cohort AnalysisSeasonal Revenue TrendsSubscription Growth RateSubscription Lifecycle AnalysisEmpower your team to understand and act on Chargebee data
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